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At Bigella, we aim to make every purchase simple, secure, and transparent. This Payment Policy explains how payments, currency conversion, payment security, and promotional discounts are handled when you shop at bigella.com.
1. Pricing & Currency Conversion
All prices displayed on bigella.com are listed in US Dollars (USD) unless otherwise stated.
For international orders, your bank or card issuer determines the exchange rate applied to your transaction. The final amount charged to your account may therefore differ from the USD amount displayed on your Bigella order confirmation due to currency conversion rates, foreign transaction fees, or other charges imposed by your bank or payment provider.
When an eligible order is refunded, Bigella will refund the original amount charged for the purchased order in accordance with our applicable refund policy. Any difference resulting from currency exchange rate fluctuations or fees charged by your bank or card issuer is outside Bigella's control.
Bigella is not responsible for discrepancies caused by exchange-rate fluctuations, foreign transaction fees, or other charges imposed by your financial institution.
2. Accepted Payment Methods
Payments on bigella.com may be processed through PayPal, Visa, Mastercard and other payment methods made available during checkout.
You may be able to complete a PayPal transaction using a credit or debit card without having a PayPal account, subject to PayPal's applicable terms and availability.
Payment methods and their availability may vary depending on your location, order, and other circumstances.
3. Payment Safety & Security
Bigella takes the security and privacy of your payment information seriously.
Bigella does not store or retain your full credit or debit card number on its own systems. Payment information is processed by secure third-party payment providers, such as PayPal, in accordance with their security practices and applicable requirements.
Checkout and payment-related communications are protected using industry-standard encryption technologies designed to help safeguard information transmitted between your device and our website.
Your payment card information remains under your control and is not retained by Bigella for future purchases.
While we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
4. Payment Authorization
By submitting an order, you authorize the applicable payment provider to process the payment associated with your purchase.
Orders may be subject to payment authorization, fraud screening, or other verification procedures. Bigella reserves the right to decline, delay, or cancel an order where payment cannot be successfully authorized or where we reasonably suspect fraudulent or unauthorized activity.
If an order is cancelled after payment has been received, any applicable refund will be issued in accordance with our refund policy.
5. Coupons & Promotional Discounts
Unless otherwise stated:
Bigella reserves the right to modify, withdraw, suspend, or cancel any promotional discount or offer at any time, subject to applicable law.
If a promotional code is not valid or does not meet the applicable conditions, Bigella may decline to apply the discount.
6. Pricing Errors
We make reasonable efforts to ensure that prices displayed on bigella.com are accurate. However, occasional typographical, technical, or pricing errors may occur.
If an order is placed at an obviously incorrect price due to an error, Bigella reserves the right to cancel the order and provide a refund of any amount already paid, to the extent permitted by applicable law.
7. Refunds
Where a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for a refund to appear in your account may depend on your bank, card issuer, PayPal, or other payment provider.
For additional information about returns and refunds, please refer to Bigella's applicable Returns & Refund Policy.
8. Third-Party Payment Providers
Payments may be processed by third-party payment providers. Your use of those services may also be subject to the provider's own terms, conditions, privacy policies, and security practices.
Bigella is not responsible for delays, fees, exchange-rate calculations, or other matters controlled by your bank, card issuer, PayPal, or another payment provider.
9. Contact Us
If you have questions about payments, billing, or this Payment Policy, please contact us at:
Bigella
Website: bigella.com
Email: info@bigella.com