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At Bigella, we work to get your order to you safely and reliably. This Shipping Policy explains where we currently ship, shipping costs, processing times, carriers, tracking, and other important delivery information.
1. Order Processing & Shipping Schedule
Bigella ships orders Monday through Saturday, except on major U.S. public holidays.
Please allow up to 3–7 business days for order processing and shipment. Once your order is ready to ship, we will send a confirmation email containing your tracking information.
Processing times may occasionally be longer during periods of unusually high order volume, holidays, or circumstances outside our control.
2. Where We Ship
We currently ship to customers across North America, Europe, Asia-Pacific, Oceania, and the Middle East.
Our current shipping destinations include:
Americas: United States, Canada, Mexico
Europe: United Kingdom, France, Germany, Ireland, Norway, Sweden, Denmark, Italy, Spain, Portugal, Finland, Iceland, Switzerland, Belgium, The Netherlands, Luxembourg, Vatican City, Liechtenstein, Austria, Czech Republic, Monaco, San Marino, Greece, Croatia, Hungary, Poland, Lithuania, Bulgaria, Romania, Estonia, Slovakia, Latvia
Asia-Pacific (APAC): Japan, South Korea, Singapore, Hong Kong, Macau, Taiwan, Malaysia, Indonesia, Thailand, Vietnam, Myanmar, Cambodia, Philippines, Mongolia
Oceania: Australia, New Zealand
Middle East: Israel, United Arab Emirates
Shipping availability may change from time to time due to carrier restrictions, customs requirements, regulations, or other circumstances.
3. Shipping Costs
We offer free shipping on domestic orders over $99 and international orders over $299.
For orders below these thresholds, a flat shipping fee of $8 applies to domestic orders and $38 applies to international orders.
The applicable shipping charge will be displayed during checkout before you complete your purchase.
4. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country.
These charges are determined by the relevant government authorities and are outside Bigella's control.
Customers are responsible for any duties, taxes, customs fees, or other charges incurred during customs clearance, unless otherwise required by applicable law or expressly stated at checkout.
Bigella cannot guarantee that an international shipment will not be subject to additional customs charges.
5. Shipping Carriers
For U.S. orders, we generally ship using DHL eCommerce or USPS. U.S. shipments require a signature upon delivery where applicable.
For international orders, we generally use DHL eCommerce, USPS Express, or USPS.
Depending on the destination, we may also use local postal carriers, including Royal Mail for certain orders to the United Kingdom and La Poste for certain orders to France.
Bigella reserves the right to select the carrier and shipping service appropriate for an order.
6. PO Boxes
We do not ship to PO Boxes.
Please provide a complete physical delivery address when placing your order. Orders submitted with an invalid or unsupported delivery address may be delayed or cancelled.
7. Delivery Times
Estimated delivery times begin after your order has been processed and shipped. They are estimates only and are not guaranteed delivery dates.
Typical transit times are:
Destination Estimated Transit Time
Americas 3–7 business days
APAC 3–7 business days
Europe 5–14 business days
Oceania 5–14 business days
Middle East 5–14 business days
Please allow up to 1–3 business days for processing before your order is shipped.
Delivery times may be affected by customs processing, carrier delays, weather, holidays, transportation disruptions, or other circumstances beyond Bigella's control.
8. Order Tracking
Every shipped order includes tracking information.
Once your order has been shipped, we will send a tracking number to the email address provided at checkout. You can use this number to monitor the progress of your shipment through the applicable carrier.
Tracking information may take some time to become active after an order has been handed to the carrier.
9. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout, including the recipient's name, street address, apartment or unit number, city, postal code, country, and any other information required for delivery.
Bigella is not responsible for delays, additional shipping charges, failed delivery, or lost shipments resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered processing or shipment.
10. Delays & Delivery Issues
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and transportation processes.
Bigella is not responsible for delays caused by:
We also cannot be responsible for delivery issues once the carrier's tracking system shows an order as "Delivered."
If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking with household members, building management, neighbors, and the carrier before contacting us.
11. Lost or Damaged Shipments
If your order appears to be lost or arrives damaged, please contact us promptly with your order number and relevant tracking information.
We will work with the applicable shipping carrier to investigate the issue and determine what assistance may be available.
Any claims relating to shipping damage or loss may be subject to carrier requirements and deadlines.
12. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in our shipping destinations, carriers, rates, processing times, or business practices.
When we make changes, we will update the "Last updated" date at the top of this policy.
13. Contact Us
If you have questions about shipping or the status of your order, please contact us at:
Bigella
Website: bigella.com
Email: info@bigella.com